I’ve seen costs for replacing a motherboard in excess of £500. This document pertains to the pen, HP part number 920241-001, shipped with the HP Spectre 13 X360 and 15 X360. HP Spectre x360 15t not turning on, power lights flickering. @MrRobot I have a similar problem that I am also going to have to take to a repair shop to see what was wrong. I appreciate your efforts for trying out the steps. Otherwise I'll just avoid HP completely from here on out. HP support team can be reached on www.hp.com/contacthp. That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers! )*although there is access to it through screws on the rear - is it worth a try? Have tried the troubleshooting guide - but as nothig happens - no lights, no fan, nothing - I'm stuck. The problem may arise after the Windows update but don’t worry the fix is very easy. I am currently using a 13" MacBook air that was my bosses and I am NOT an apple person. Any advice appreciated, as trying to contact HP is impossible without paying money upfront? Ask the community. As you mentioned you don't have any alternate adapter to charge your laptop. Alles weergeven. Based on the number of reports I see here, HP should be making every effort to repair or replace the faulty laptops for their customers. Not sure what to do next- I was a huge fan of the HP Spectre before this happened but now I'm not sure I trust the brand anymore. Why didn’t they just do a recall?. If you’re experiencing screen flicker on your HP Spectre X360, you’re not alone. That said, If the information I've provided was helpful, give us some reinforcement by clicking the, If you are unfamiliar with how the Community's private message capability works, you can learn about that, If you wish to help to community grow, you may simply select “, HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Simply ask a new question if you would like to start the discussion again. I think it’s pretty obvious this is a malfunction that has affected many of the HP Spectre x360 2015/2016 model users and is due to faulty motherboards. It just died during use. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. @Podgkin, It's great to hear from you again. FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE, (By the end of this article all the issues should be resolved). My Spectre x360 just did the exact same thing today. Theoretical speed based on 3 CA (carrier aggregations) network defined by 3GPP (3rd Generation Partnership Project) specification. Have you attempted to connect the device to an alternate power cord or adapter? Please look for a private message from an identified HP contact. I have a 15" HP spectre 2020 model with the OLED screen and the Nvidia GeForce 1650 ti GTX video card. HP Spectre x360 15 inch. Question HP laptop will not boot unless I press any F key right after pressing the power button. It failed just after the warranty expired. Verizon & Sprint not available. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). Thank you for visiting the HP Support Community. Onze beste laptop is nu nog kleiner. Refer this article to further troubleshoot no power issues. She planned to take it back at Easter so he could take it back toi the store where it was purchased but the catch 22 is of course that airport security will not allow a laptop that will not power up to be carried through security. I'm having the same issue. HP Spectre x360 15-eb0003na 4K Convertible Laptop with Pen 2020 Edition with 3 Year Care Pack. It looks like I will have to buy a new laptop and I don’t think I can trust getting one from HP again. 4G Module on select models and designed for up to 1 Gbps download speeds (CAT16 LTE with 4x4 antenna configurations). If you are unfamiliar with how the Community's private message capability works, you can learn about that here. There is almost nothing on the laptop as it's only used briefly as a 'pad' for a puzzle game and for accounts and browsing, etc. I'm having similar problems with a Spectre x360 15" i7 laptop - I'm not getting shutdowns, but fan activation seems much less aggressive and the laptop is running very hot. This is a problem than many users have faced. I have brought your issue to the attention of an appropriate team within HP. I left my computer alone for about 3 months without using it and it just won't turn on, no lights or anything even when plugged in. And your device is up and running again, only in case you don't get back to us, first! I have a HP Spectre x360 Convertible 13t-aw000 that I got about two months ago. I Tried the hard reset (Holding power+Mute buttons for 10 Sec.) I'm posting this here because I am at a loss of what to do. I gave up and thought I would have to take it to repair when I could afford to do so. It was sold with a description of it not turning on. highly appreciated if you share your experience, Didn't find what you were looking for? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In August I was using my HP Spectre x360 and I had a warning saying that the battery was low. After, I tried turning it on again and the fans finally started up and the screen lit up but was just a blank black screen. I searched the User and Service manual and they do not mention how to perform a hard reset. Niet-aflatende kracht met een vrijwel randloos display Grote kracht, ongelooflijke prestaties. My computer is the HP Spectre x360 13-4005dx. After, I tried turning it on again and the fans finally started up and the screen lit up but was just a blank black screen. We don't have an equivalent HP charger/AC that fits. The day I received the unit, I had it registered and linked the Care Pack to it. Went to turn on my laptop this morning and noticed the charging LED was not lit even though it was plugged in, the laptop was unresponsive and would not power on. Didn't find what you were looking for? Try performing BIOS Recovery. HP Solution Center Adobe Flash player error. After finding another post, where it was reportedly a failed motherboard, HP repaired the customer’s laptop even though it was well out of warranty. HP Spectre x360 - tablet mode/rotation stopped working on Windows 10 Hi, A few days ago, the tablet mode on my laptop (HP Spectre x360 - Convertible) suddenly stopped working: no screen auto-rotation, keyboard and touch won't disable on rotating the screen over 180 degree. HP Spectre x360 Not Charging but plugged in. I'm sure they should be able to go ahead and address your issue. That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons. HP ENVY 13, 15 x360, Spectre 13, 15 x360 Convertible PCs - Tilt Function Does Not Work on HP Tilt Pen Notice: : The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice. It is a hardware issue, please contact HP support for service options. Check if the pin inside the DC/charging port is bent or broken. It's not even a 2 year old laptop- it was purchased in June of 2017! I have an HP Spectre X360. I tried disabling it and then setting it up fresh again but when i try and do this I click 'Get Started' it then asks for my pin, which i then enter, and then nothing happens. HP Solution Center Adobe Flash player error. That's all it will show now. When I went to charge it due to a low battery, it would not take the charge. I understand you have issues turning on your laptop. If you've already done everything mentioned above, I"m afraid you are right, this could be a motherboard failure and the best thing to do now is to make use of the instruction I've sent via the private message: check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: Click here for more details on how to access the private messages on HP Forums. I am havin the same problem of turning on with hp 360 2 in 1, did you get any solution of your problem. Update 2020-09-20: I’ve had it happen again so I’ve been able to … If a PC suddenly fails to boot properly, you should perform a hard reset as the first procedure. Back in September 2018 I purchased my first laptop, a brand new HP Spectre x360 15-ch004na alongside a 3 Year Care Pack for almost £1700 (from HP website). I am really not sure how to proceed with this. Reconnect the AC power adapter (but do not connect the battery), Press the Power button, Look for glowing LEDs near caps lock and num lock keys, and Listen for sounds of a disk drive and fan turning. Though not technically a gaming laptop, with the Nvidia GTX 1050 Ti and 16GB RAM, it can run most AAA games at respectable – though not Ultra – settings. however, the instructions to help you sort this out, can't be shared in public due to HP's privacy statement: Click here to learn more. Meer informatie BEKIJK NU. It was just being used for an 'app-style' puzzle game, and switched off. I'm also losing really important data along with it if I can't find a way to get it fixed for cheaper in time. HP Spectre x360 13 can connect to ATT & T-Mobile. Normally it’s wonderful but very occasionally the battery won’t charge when plugged into the charger. Download the latest drivers, firmware, and software for your HP Spectre 15-bl000 x360 Convertible PC.This is HP’s official website that will help automatically detect and download the correct drivers free of cost for your HP Computing and Printing products for Windows and Mac operating system. It's not even a 2 year old laptop- it was purchased in June of 2017! Disconnect all peripheral devices and remove all USB devices and media cards. Press and hold down power button for 4 secs then release the power button afterwards but keep on pressing on holding down the W+B. If your HP Spectre x360’s battery stopped charging then apply the fix provided below. I understand your concern and would love to help you. It did not come with a charger so I purchased an authentic charger off eBay. Advisory: HP Spectre 13 and 15 X360 Convertible PCs - Keyboard Backlight Does Not Illuminate, Right Side Mute Button Dim Notice: : The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice. They will likely request information from you in order to look up your case details or product serial number. Everything was running great, the other day I go to use my HP pen and it doesn’t turn on, even with new batteries. Wait for a couple of seconds until light shows up on your computer screen. Onze krachtigste Spectre x360 ooit. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 15 seconds. I have the same issue, and its only a few months old, starting to wish I had gotten the surface! Luckily, these are a few different solutions that have fixed this irritating problem and can return your screen to normal. My son purchased this laptop for my granddaughter in the US for her Christmas 2018. Or check with another wall outlet, excluding any surge protectors to check if it works? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. HP Spectre 13 X360 and Spectre 15 X360 - Stylus Not Working, Battery Rattles Inside the Pen. Ask the community. @Podgkin, Thanks for stopping by HP forums! The following conditions can be helped by the hard reset: The computer does not wake from sleep or hibernate modes. While you respond to that, here's the best way to resolve the issue, using the HP Guided Troubleshooter: (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). If you wish to help to community grow, you may simply select “Accept as Solution” and hit the thumbs up to say thanks for my efforts. HP Spectre 15-eb0000 x360 Convertible Laptop PCs - Micro SD Cards Are Not Recognized When Incorrectly Inserted Into the Card Reader Notice: : The information in this document, including products and software versions, is current as of the release date.The document is … My laptop switched off and I thought I must not have turned the plug switch on, so after checking that I had in fact done so, the laptop would no longer charge. They told her that if you have a high caliber program such at Creo or matlab (we are engineers at school) that it can slowly kill your hard drive. Now I'm not that into technical things for laptops to say what kind of component that could possibly be. That said, please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: I have the exact same problem. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 15 seconds. We have two identical computers in the house, I swapped power cords and quickly determined the power cord is fine. By using this site, you accept the, HP SPECTRE X360 won't turn on - no lights, HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Simply ask a new question if you would like to start the discussion again. Intel’s numbering is not a measurement of higher performance. It’s a model 13-4009na from 2015. Learn more. Thank you for posting your query on HP Support Community. If the above doesn't help or the steps are insufficient, check the below steps: Let's start with a hard reset of your notebook computer before you try any other troubleshooting steps. Have you tried checking the adapter with a different wall out or a different adapter? Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center. HP Spectre x360 battery not charging. Doing a hard reset by holding the power button does nothing -- it's completely unresponsive. My son is very unhappy that he has paid out so much for something that failed so completely within such a short time. HP Spectre x360 won’t turn on or charge suddenly. † The opinions expressed above are the personal opinions of the authors, not of HP. Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed. Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center. (I can't remove the battery - it's a Spectre laptop. I had it narrowed down to the HP Spectre X 360 15 (after comparing ALL available models (15t eb000, 15 df1040nr, 15t eb100) and the Spectre X 360 13's, Envy X 360s's, & Dell XPS models in great detail. In this scenario, I would personally suggest you can contact our HP support team for available service related options. I’m wondering if anyone could suggest anything else to me as I’m wondering if it’s a motherboard issue also. In addition, my computer shows no signs of life at all, even when I plug the AC adapter (all LED's are OFF). This seems to have started after Windows Update installed an HP firmware update, version 15.32.0.0 which seems like it corresponds to the F.32 BIOS update. I downloaded the windows 10 update recently and the facial recognition then stopped working. Hi! That'll help us, and others see that we've got the answers! My laptop froze and was unresponsive so I tried turning it off but couldn't get it to turn back on. Please provide the product number of your PC to assist you better. No charging light, no nothing. Based on HP internal testing using CrystalDiskMark benchmarking software. The HP Spectre x360 is a pleasure to use. After researching I tried a number of things such as a BIOS reset and many other suggestions that I found on the HP forum. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. There does not appear to be any water damage. Question Asus X54C power button working with a condition: Question Power button on my ASUS X441U not working: Question Inspiron 14 7000 Does not turn on unless cover is removed: Question Power button broken off I need to power laptop on . † The opinions expressed above are the personal opinions of the authors, not of HP. Reconnect the AC power adapter (but do not connect the battery), Press the Power button, Look for glowing LEDs near caps lock and num lock keys, and Listen for sounds of a disk drive and fan turning. I tried everything you have listed and now it looks like The only solution is to have it repaired. HI there, I just figured out that my HP spectre x60 15" 2019 model has an area on the back of the case, on the near edge underneath the camera toggle, where my bamboo pen keeps holding magnetically. Advisory: HP Spectre 13, 15 x360 Convertible PCs - I2C HID Device Disabled and Touchpad Device Not Displayed in Device Manager Notice: : The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice. That's all it will show now. Their only solution was charging me 500+ dollars for a motherboard repair. I purchased the laptop in January 2017 and worked fine until now. So my friend had a similar problem with a different type of computer and she had to get a new hard drive. My HP Spectre stopped working today. By using this site, you accept the. - HP Spectre 13 4003dx x360 Support sent me a new pen and that one also did not work. Click on the start button and search for Device Manager. I’ve spotted many other posts claiming that HP admitted fault for the motherboards, and repaired them free of charge even if over a year had passed since warranty expiration. Can you tell me how to do it? Actually I got a call back from the repair shop I took it to and they said that I would need a new charging port. I'll be more than happy to help you. Really dissapointed because this was my favorite computer. I then plugged the charger into my laptop and continued to browse. Click to open expanded view. Geraffineerd design. ... With HP Quad Speakers, HP Audio Boost, and custom tuning by the experts at Bang & Olufsen, entertainment comes to life with sound you can feel. Reestablishes the connection between the BIOS and the hardware. Sorry.... couldn't get it going and HP really don't care unless you pay them first, with no guarantees...! Software applications freeze or fail to respond. Performance is sequentially faster (read only) compared to traditional 5,400 rpm HDD; NVIDIA® graphics card available on select configurations of Spectre x360 15-inch diagonal models only. So she is stuck with a broken laptop. Did you make any software or hardware changes on your laptop? Spent time at Geek Squad to find out it is not the charger. Is there something that can be done in this situation? Hopefully they will stand by their product and replace the faulty motherboard out of warranty, given how widespread the issue is. Try taking the laptop to a local repair shop and check with an adapter if your laptop is powering on. Have the same problem as many others have with HP Spectre x360 13-4005dx all of a sudden not turning on anymore with no leds indicating any life signs of the PC. Wil je meer zien? I borrowed my friends charger and still it wouldn’t charge. Let me know if you need any further assistance. HP Spectre x360 15 review: A pretty screen that's best on a desk The 4K OLED screen and slick design are gorgeous, but they exact a price in thermals and battery life. Press and hold down Windows button and letter B at the same time. I called HP support and they walked me through multiple reboot attempts yet none of them worked. You want to test the computer, not the accessories! I have an HP Spectre x360 laptop. Hello guys, I recently purchased a HP spectre x360 model 13-4014tu from an auction house for personal use. , tried a different power cord and outlets - No results - … The problem is with the laptop and happened suddenly. I've already replaced the charging port to no avail. I plugged it in and it will not turn on (no surprise). The pen (HP part 920241-001) supplied with affected computers may not work and the battery may be loose (rattling) inside the stylus. It won't turn on, no lights when I plug it in (and I've tried 2 different chargers). I would appreciate you putting HP support in touch with me as well.
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